Careers in Hospitality Industry

1.   Bellhop

What :

A bellhop, also bellboy or bellman, is a hotel porter. Bellhops often wear a uniform, like certain other page boys or doormen. The job's name is derived from the fact that the hotel's front desk clerk rang a bell to summon an employee, who would "hop" (jump) to attention at the desk to receive instructions. This employee traditionally was a boy or adolescent male, hence the term bellboy. Today's bellman must be quick witted, good with people, and outgoing. The term porter is used in the United Kingdom. "Bellboy" or "bellhop" is an American English term. In many countries, such as the United States, it is customary to tip such an employee for his service.

Job Description :

a.  Helping patrons with their luggage while checking in or out

b. Opening the front door

c.  valeting cars

d.  calling cabs

e.  transporting guests

f.  giving directions

g. performing basic concierge work

h. responding to the guest's needs

2.     Concierge

What :

A concierge is an employee who lives on the premises of a hotel and serves guests with duties similar to those of a butler. While the phenomenon and the term are most common in France, they can be seen elsewhere, for example in the French-influenced neighborhood of Heliopolis in Cairo, Egypt. A similar position, known as the portero, exists in Spanish-speaking regions.  In upscale establishments, a concierge is often expected to "achieve the impossible", dealing with any request a guest may have, no matter how strange, relying on an extensive list of contacts with local merchants and service providers. Hotel concierge staff have their own professional association, called Les Clefs d'Or ("The Golden Keys"). It was formed in France in October 1929. It now reaches over 3000 members in over 40 countries. Members can be distinguished by the gold keys they display on their lapels.

Job Description :

a.  arranging for spa services

b. recommending night life hot spots

c.  booking transportation (limousines, airplanes, boats, etc.) and procurement of tickets to special events

d.    assisting with various travel arrangements and tours of local attractions

3.     Front Desk clerk ( Front Officer)

What :

A front desk clerk is responsible for check in and check out services to guests in hotel. Front desk clerk operates the front desk systems. They give correct charges to related rooms and verify or assign bank balances at the end of shift. They see over the quality, guest's satisfaction, safety, security and other things for them.

Job Description :

a. Maintaining an inventory of vacancies, reservations and room assignments

b. Registering arriving guests and assign rooms

c. Answering enquiries regarding hotel services and registration by letter, by telephone and in person

d. providing information about services available in the community

e. responding  to guests' complaints

f. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

4.     General Manager

What :

General manager (sometimes abbreviated GM) is a descriptive term for certain executives in a business operation. It is also a formal title held by some business executives, most commonly in the hospitality industry. In hotels, the General Manager is the executive manager responsible for the overall operation of a hotel establishment. The extent of duties of a hotel General Manager vary significantly depending on the size of the hotel and company; for example, General Managers of smaller hotels may have additional duties such as accounting, human resources, payroll, purchasing, and other duties that would usually be handled by other managers or departments in a larger hotel.

Job Description :

a.  holding ultimate authority over the hotel operation and usually reports directly to a corporate office or hotel owner.

b. hiring and managing a management team, overall management of hotel staff,

c.  budgeting and financial management,

d.   creating and enforcing business objectives and goals,

e.  managing projects and renovations,

f.  Managing the emergencies and other major issues involving guests, employees, or the facility, public relations with the media, local governments, and other businesses,

5.     Night Auditor

What :

A night auditor is a person who works at night at the reception of a hotel. He typically handles both the duties of the front desk agent and some of the duties of the accounting department. This is necessitated by the fact that most fiscal days close at or around midnight, and the normal workday of the employees in the accounting department does not extend to cover this time of day. Most hotels currently use computerized property management systems (PMS) to help perform the night audit.

Job Description :

a.  ensuring the accuracy of all financial information,

b. gathering all needed paperwork to complete the audit.

c.  pulling any or all checked-out guests' registration cards,

d.  making sure all guests are checked-out in the system that should be checked-out.

e.  posting the day's room rate and room tax to each guest folio at the close of business

f.  ensuring that the sum of revenues due to accounts receivable from the various departments

g. printing and delivering the folia (billing receipt) to the guest who are scheduled to leave the next morning

6.     Housekeeping Personnel

What :

Housekeeping’ is the usual term for the department that supervises the maids responsible for cleaning the rooms of a hotel or motel.

Job Description :

a. ensuring the cleanliness of all rooms in such a way that a guest would not realize someone had just checked out of the room earlier that same morning.

b. strip every linen off each bed and make each bed according to the hotel standards

c. cleaning and sanitizing before a guest arrives

7.     Laundry Staff

What :

Laundry staff is the usual term for the department that is responsible for cleaning the guest’s room property from fabrics, including sheets, pillowcases, comforters and blankets as well as the guest laundry service.

Job Description :

a. washing, drying and folding all linens, including sheets, pillowcases, comforters and blankets.

b. removing stains that may be in any linens, when possible.

c. doing the laundry processes, from marking, washing, pressing, ironing, and sorting, folding, packing, placing or delivering.

8.     Accounting

What :

An accountant is a practitioner of accountancy (UK) or accounting (US), which is the measurement, disclosure or provision of assurance about financial information that helps managers, investors, tax authorities and others make decisions about allocating resources.

Job Description :

a. Assisting the accounting and financial experts in budgetary and accounting policies.

b. Drafting plans and accounting statements for presentation to the board of directors and chief financial officer of the firm.

c. In case of mergers and acquisitions, advising the firm by studying the merits of the financial transactions, based on the scientific principles.

d. Helping the institutions in checking the accuracy of the information given in financial matters.

f. Preparing financial reports in case of asset management investments.

g. Excel in the use of computer accounting principles and use them often.

9.     Human Resources Staff

What :

Human resource managers seek to achieve this by aligning the supply of skilled and qualified individuals and the capabilities of the current workforce, with the organization's ongoing and future business plans and requirements to maximize return on investment and secure future survival and success.

 Job Description :

a. Maintaining awareness of and compliance with local, state and federal labor laws (Department of Labor federal labor law information)

b. Recruitment, selection, and on boarding (resourcing)

c. Employee recordkeeping and confidentiality

d. Organizational design and development

e. Business transformation and change management

f. Performance, conduct and behavior management

g. Industrial and employee relations

h. Human resources (workforce) analysis and workforce personnel data management

i. Compensation and employee benefit management

j. Training and development (learning management)

k. Employee motivation and morale-building (employee retention and loyalty)

10.    Marketing Staff

What :

A hotel marketing manager finds creative ways to propel a hotel into the public to boost sales and productivity.

Job Description :

a. finding creative ways to propel a hotel into the public to boost sales and productivity.

b. coordinating tactics for appealing to guests, groups and business clientele looking for the next place to stay for vacation or to host a business meeting.

c. promoting the hotel's services and amenities.

d. creating new clientele such as offering hotel deals and incentives like free welcome drinks,a complimentary massage at the hotel spa, or complimentary use of a business center.

e. learning what travelers want and estimate the cost of including those services

11.    Security Guard

What :

A security guard, (or security officer) is usually a privately and formally employed person who is paid to protect property, assets, or people.

Job Description :

a. protect property by maintaining a high visibility presence to deter illegal and inappropriate actions,

b. observing (either directly, through patrols, or by watching alarm systems or video cameras) for signs of crime, fire or disorder

c. taking action and reporting any incidents to their client and emergency services as appropriate.

12.    Doorman ( Bouncer)

What :

A doorman (also called porter in UK English) is an individual hired to provide courtesy and security services at a residential building or hotel. They are particularly common in urban luxury highrises.

Job Description :

a. opening doors and screening visitors and deliveries

b. signing for packages

c. carrying luggage between the elevator and the street

d. hailing taxis for residents and guests.

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